Privacy Policy

Welcome to www.loriginalnamur.com (the “Site”), operated by SPRL L’Original Namur (“Our”). It is our policy to respect your privacy regarding any information we may collect while operating our website. This statement governs our privacy policy with respect to those users of the Site (“Visitors”). This concerns the visitors who visit the Site as well as the Visitors who decide to make a purchase through the Site or register via the Site and wish to make use of the various services provided.

Visitors

Like most website operators, Our site collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how L’Original Namur visitors use its website.

L’Original Namur also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. We only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that users IP addresses and email addresses are visible and disclosed to the administrators of the site.

Gathering of Personally-Identifying Information

Certain visitors to Our website choose to interact with L’Original Namur in ways that require us to gather personally-identifying information. The amount and type of information that L’Original Namur gathers depends on the nature of the interaction. For example, we ask visitors who sign up at www.loriginalnamur.com to provide a username and email address. Those who engage in transactions with L’Original Namur are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, L’Original Namur collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with L’Original Namur. We do not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

L’Original Namur processes your personal data when using our services by providing it to us yourself. Below is an overview of the personal data we process:

  • First and last name
  • Address data (Shipping and billing information)
  • Phone number
  • Email address
  • Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
  • Information about your activities on our website
  • Data about your surfing behavior
  • Internet browser and device type
  • Payment information

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

How do we use your Personal Information

We use the personally identifiable information to customize and optimize the Site to the user’s desire, to offer appropriate services and also to handle your purchase, such as sending your order. The information is also used to provide you as a visitor or registered customer with the right support, such as contact moments, specific questions or sending requested information.

L’Original Namur processes your personal data for the following purposes:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

Aggregated Statistics

L’Original Namur may collect statistics about the behavior of visitors to its websites. We may display this information publicly (for example by proposing other visitors “related products” based on the behavior of other visitors) or provide it to others. However, We do not disclose personally-identifying information other than as described in this policy.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. L’Original Namur uses cookies to help the Site identify and track visitors, their usage of our website, and their website access preferences. We use Google Analytics to view statistics about our visitors. Where they come from, such as Country or State, or to see if our site is readable on different screen sizes.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We also use a cookie to identify the visitor’s current language, the last visited language and the language of users who have logged in. We’ll also use cookies to keep track of cart contents while you’re browsing our site.

L’Original Namur visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, with the drawback that certain features of Our website may not function properly without the aid of cookies.

Which Organizations Gather The (Personal) Information?

In addition to the information that L’Original Namur collects from guest visitors and registered visitors, third parties (such as banks, payment service providers and other affiliated financial institutions to the transaction) can collect data that only apply to a financial transaction. A good example is Paypal, your own bank or a credit card company with a secure environment. We have no influence over the control over how these third parties use this information, but we ask them to disclose how they use this personal information from registered visitors or general visitors. Some of these third parties can act as providers of various payment options and in fact act as intermediaries for banks and other financial institutions and do not collect information from the customer themselves and may not have a database that stores the personal data.

Third parties and embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

L’Original Namur works with several partners to process all orders properly. Below is an overview of our partners and what they do:

  • Multisafepay – Provides the online Financial processing and receives your personal and payment details.
  • PayPal– Provides the online Financial processing and receives your personal and payment details.
  • DHL – Parcel service for sending the orders placed.
  • DPD– Parcel service for sending the orders placed.
  • 4EYES SPRL – Webshop developers.
  • OVH– Server hosting company.
  • Google Analytics – Data traffic monitor system and data analysis tool.
  • MailChimp – Online Email service

Please see their own Privacy Policies for more details.

What rights you have over your data

If you have an account on this site, or have placed an order, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Privacy Policy Changes

Although most changes are likely to be minor, L’Original Namur may change its Privacy Policy from time to time, and in sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. If you have a registered for an account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

How to contact us

If you have questions about the use of your personal data, please send an email to info@loriginalnamur.com

Unless otherwise stated, www.loriginalnamur.com is the controller of the personal data that we collect with the products to which this Privacy Statement applies.

 

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